For Developers
Dec 18, 2019

Managing Late Night Requests From Clients

A developer that I know recently mentioned a client that was emailing him at all hours, expecting a quick response.

At first, I thought, “What a horrible client.” But then, I took a step back and thought about it a little more. Let’s say you get an email from a client on a Saturday night, expecting an immediate response. My question would be, in the past have you responded to this client on a Saturday night?

Getting a quick response is kind of like a drug to a client. When they have something that is a priority to them and they reach out, and you respond quickly at a late hour, you’re getting them hooked on that expectation.

That’s why it’s important to set boundaries and establish expectations early on. You need to be consistent and communicative, but you have to set those expectations.

For me, if a client emails or messages me on a Saturday, I’m not going to see that. That’s an established boundary that I have.

So if clients are hounding you late on a Saturday night, ask yourself if you have created this expectation. Have you trained them to expect a response?Don’t be unresponsive, but set those boundaries early on.

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